Commitment Statement

When you choose UK Business Continuity, you’ll be dealing with a team passionately committed to ensuring your disaster recovery plan remains 100% workable throughout your contract, whilst making your whole experience pain-free.

Ensuring your recovery plan is robust

Unique requirements …

Your organisation will have unique requirements in the event of a business interruption. UK Business Continuity can give you as much support as you need to help determine what those requirements are, challenging your thinking to ensure you’ve covered every angle.

Upfront technical approval …

So much of what you need will include IT and communications infrastructure, so our technical people will be involved from a pre-contract stage to ensure your continuity plan is 100% workable.

Rehearsal days …

Preparation is critical to a successful recovery and rehearsal days are a key element in this process. We will ensure rehearsal days take place at least annually with your team, thoroughly testing every aspect of the plan and working with both your IT staff, and key personnel alike to ensure best practice is followed and your objectives are met.

Effective problem solving …

Rectifying any problems experienced during your rehearsal day is also critical. We will work with you to document the events of the day, highlighting both the elements that worked well and the elements that need improvement or specific action, whether it’s an issue at your end or at ours. Any problems will be rectified as soon as possible so that your continuity plan remains robust.

Looking after you when disaster hits

Speedy response …

You will enjoy a speedy response to any disaster, real or perceived - You will be welcomed, and helped through the recovery process to ensure you and your team return to a 'business as usual' position with minimal delay and trauma.

Part of your team …

Our IT support staff will become part of your IT team for the duration of the disaster. We will support, advise and assist, to help you and your IT staff get your systems operational as quickly as possible and continue running throughout the incident. Furthermore, we will assist you in your transition back to your normal operating environment once the disaster situation has been resolved.

Technology upgrades …

Technology moves on year after year. You will benefit from technology that is enhanced on an ongoing basis. Your contracted equipment specifications are considered 'the minimum', and where we are able to deliver more, we will.

A people business …

Business is about people. We will deliver our services to you in a polite, courteous, and professional manner to make your experience as painless as possible in this otherwise stressful period. We understand the pressures you will be going through, and we will do our utmost to provide our services in a sympathetic and flexible manner.

Providing you with a refreshing approach to business

If we can, we will …

Business continuity and disaster recovery suppliers have traditionally been extremely inflexible and frustrating to work with. We’re determined to change that by offering you flexible, innovative solutions and actually listening to what you want. So if you would like an option that’s not yet on the table, please ask … if we can we will!

You only pay for what you need …

With UK Business Continuity you won’t be committing to the exact same cover for the next five years. We understand that your business is dynamic and your needs will change over time, se we’ll speak with you quarterly and conduct an in-depth review annually. This will ensure you only pay for the cover you need.

Demystifying the industry …
The disaster recovery industry is brimming with jargon, so we endeavour to demystify the process for you by communicating with you in plain English. You can also refer to our online glossary for clarification of any terms you’ve heard elsewhere.

We don’t make promises we can’t keep …

You need to trust the people you work with. So if we are unable to deliver any aspect of our service, including calling you back within certain timescales, we will tell you in advance so you will always know where you stand.

Warm, friendly and approachable team …

We know how important relationships are in business and we pride ourselves on being nice people to deal with. You and your team will always be offered a friendly and personal service.

One Key Contact …

You’ll have one key contact throughout the life of your contract so you always know who to speak to and won’t be passed from pillar to post. When your key contact is away from the office, our internal systems enable every member of staff to know what your contract covers.